Getting answers to your support questions just got easier. Both our Partners and end-customers can now submit questions through their dedicated support forms. The forms capture the details we need upfront, which helps us give you accurate answers with less back-and-forth. Support forms: more accurate answers & fewer follow-ups How…
We first announced the retirement of the Laadpaal app to our Partners in 2024 and introduced the Easy Charging Quality (ECQ) app as its successor. Since then, we have been winding Laadpaal down gradually. Usage has been very minimal in recent years, as most of you have moved your drivers…
As of September 2026, we will align our invoicing schedule more closely with common market practices, existing and upcoming e-invoicing regulations, and eventually improve payment flows for all parties. What is changing?1. Reimbursements and self-bills will be created and paid out 5 days earlier.2. As end-customers will be invoiced earlier,…
Last Mile Solutions’ direct debit service provider will be gradually changing. Going forward, our direct debits will be processed by Twikey and EPBF Services, instead of ABN AMRO. As a result, your customers will see a different bank name appearing as the direct debit collector on their bank statements: This…
We are proud to share that we have expanded our eMSP offering to include Europe’s largest fast-charging network of Tesla Superchargers. Now your drivers can now charge at over 20,000 Superchargers across 1,500 locations throughout Europe. How can drivers charge at Tesla Superchargers? Drivers can use their existing eMSP app…
At Last Mile Solutions, our goal is to simplify the energy transition. This means we want our platform to be so intuitive, that you can simply focus on completing your daily core tasks. That’s why we’re happy to share that starting Monday 13 October 2025, we’ll begin transitioning our platform…
We’re introducing an updated design for our platform! It is not just a new layout, but the start of a more customer-centric and iterative approach. This is the foundation for a platform that will keep evolving with you. What’s changing? With the new look and feel you, as a system…
We would like to inform you about an update to our pricelist on web-app payment tariffs. With the new tariff structure, the vast majority of the typical charging sessions paid via web-app become cheaper. When using the QR code to pay via the web-app, drivers currently pay a €0.75 transaction fee…
Visit our Status page to stay informed about the performance of our platform in real time! The Status page provides clear updates on any ongoing issues or scheduled maintenance on our platform. During service interruptions, you’ll always find the most up-to-date information there. We also recommend bookmarking the page for easier access. Tip: Subscribe…
We would like to inform CPOs operating charging stations in France about two recent initiatives – AFIR and TIRUERT – and how Last Mile Solutions is supporting you to stay compliant. AFIR (Alternative Fuels Infrastructure Regulation) As of April 2025, AFIR has required all CPOs, who have public charging stations,…