If you’re Pure CPO, you can offer New Direct payment service. If you’re both CPO and MSP, you can offer the Direct payment service or Whitelable app via an intermediate screen where the EV-driver can choose. 

Yes, the same branding guidelines for the ECQ app are applied to the direct payment service: display your logo and apply your brand colors to buttons. Further Look&Feel customization is not possible.  

The brand expresses our ambition to establish an industry-standard, reliable, and quality charging experience for EV drivers. For eMSP partners, the brand positions as a neutral vehicle that complements the eMSP brand.   

Sure, we can invite you as a tester upon request.  

In a nutshell, the Standalone Whitelabel app offers a premium eMSP brand experience thanks to an independent app store listing and an undiluted custom-branded onboarding experience. There will be no visible association with ECQ in terms of user experience. Whereas, In-app Whitelabel app users, must take extra provider identification steps, which are easy and streamlined.  The strength of both apps is sharing common feature sets, which are regularly updated based on customer demands and market trends.  

No. Besides brand experience, there are no functional, performance, or feature-oriented differences. 

Currently the platform supports Euro, US Dollar, Swiss-franc, Polish Zloty, Swedish Krone and Norwegian Krone. More currencies such as the British pound sterling will be available on the platform.  

No, not directly. We are keen to receive your requests and feedback to shape our product roadmap. In principle, frequently requested features across multiple MSP’s are prioritized. 

No, it’s not possible. Easy Charge Quality App is the app name and the app icon that the user will download.  

No, logged-in users of one eMSP will never see other eMSP brands within the ECQ app.  

Yes, technically it’s possible, although we, Last Mile Solutions, never promote such cases. We notice that there is a small portion of private users who sign up for multiple eMSPs.  

There is a large customization possibility in terms of app store listing. You will be the de-factor owner of two mobile apps (iOS and Android) and will be owning the app store marketing content such as app name, subtitle, audio/ visual marketing assets. All of them need to be prepared and keep up to date in order to deliver the best customer experience possible.  

In terms of customer experience within the app, you can customize the splash screen (the screen shown when the app is open), the logo, and first and secondary colors. Please be aware that we do not support advanced look & feel customizations, such as font style and UI layouts.  

The invoice will not mention VAT, just the words “VAT reverse charge” (or similar wording when you receive an invoice in a different language). The invoice will always mention Threeforce B.V. and our Dutch VAT number. 

If your company has more than one VAT number in various EU countries, you will be able to register each of these numbers in EVC net from May 25^th. For charging sessions that are being done in countries where you registered a valid VAT number, VAT will also be reverse charged. In order to enable the “Multi-VAT” option, please login to your account and go to your invoice details. Click on the “New VAT number” button to add another VAT number.  

On the following screen, you will see this notice:  

The notice explains that the multi-VAT option is only available if your company has more than one VAT number in the EU besides your main VAT number (registered in your resident company name). If you want to register more companies, you will need to create another account.   

Log in to your platform and click on Payments > Invoices. Here, you can sort on type of invoice and see all invoices issued. 

When you have supplied energy to third parties, it is possible you will receive the payment for that transaction from Threeforce B.V. through a so-called self-bill. A self-bill is a regular sales invoice for your company, but it is prepared by Threeforce B.V.

On a self-bill, your company reverse charges VAT to Threeforce B.V. and our Dutch VAT number which you can find in the invoice footer.

The language of the invoice can be changed by simply changing the language of the platform.  

In the top bar, you can change the language of the platform. Automatically, the language of the invoice is changed. 

A self-billing invoice is equivalent to a sales invoice for the provider. For administration purposes: setup Threeforce both as debtor and creditor in your system. Please notify your customers to do so as well.​ 

This is an invoice sent to provider for costs related to products. 

Invoice format:​ 

1. Logo = Last Mile Solutions
2. Provider
3. Products:
   • Hosting charging stations;
   • Cost charge cards. 
4. Bank account details Provider
5. Footer: bank account details Threeforce. 

A self-billing invoice is equivalent to a sales invoice for the provider. For administration purposes: setup Threeforce both as debtor and creditor in your system. Please notify your customers to do so as well.​ 

Here are two main types of invoices that you may receive, depending if you are a Charge Point Operator (CPO) only, or if you are also the Charge Station Owner (CSO). ​ 

​If you are also a CSO, it is necessary for you as a provider to setup a company account in evc-net.com. ​ 

​Depending on the settings in evc-net.com it will result in different format invoices:​ 

• Provider invoice (CPO)​:
  • Cost invoice​ 
  • Self-billing invoice​ 
• Customer invoice (CSO)​:
  • Cost invoice​ 
  • Self-billing invoice*​ 
  • Reimbursement​ 

Invoices for customers are sent around the 15^th of the month with a payment term of 14 days.

The pay-out for reimbursements for employees is 4 weeks after date of invoicing.

The pay-out for self-billing invoices for customers is 6 weeks after date of invoicing.

Invoices for providers are sent around 25^th of the month with a payment term of 30 days.

The pay-out for the self-billing invoices for providers is 6 weeks after date of invoicing.

A blocking fee is a fee that applies after a certain amount of time has passed, no matter if the car is fully charged or still charging. For example, always 0,10€ / minute after 120 minutes. 

Blocking fee is an alternative for idle fee, as it complies with price transparency.

An idle fee is a fee (usually per minute) that is applied when a car is fully charged. However, due to price transparency regulations it is not allowed to use idle fees because the final price for charging is hard to predict. 

An idle fee is applied as soon as the car is fully charged. In contrast, blocking fee is applied after a certain amount of minutes from the moment an EV starts charging. 

An idle fee is not in use due to non-compliance with price transparency. Instead, blocking fee is used, as it allows us to predict the final price of charging and thus complies with price transparency. 

The CPO on the Last Mile Solutions network can change the tariff applied to each of its charging points. The change will be available immediately in EVC-net and will also be charged to accordingly. This is done by changing the tariff from one tariff to another from the predefined list. For instance: If you want to change the tariff on your charging point from 0.33 to 0.35 cent, the tariffid will be switched from K33 to K35.

This change is then communicated via our connections towards all the roaming partners and hubs.

The eMSPs are also requested to pull the pricing information per EVSE ID from the live-data stream on a regular basis to receive the correct tariff per charging point. In some cases, the tariffs are shared manually and each eMPS has their own internal procedure to set up the CPO tariff in their system.

The reasons why as a CPO on the Last Mile Solutions network you cannot set up any tariff you desire is coming from the fact that we have to communicate the correct tariff to all our roaming partners (eMSPs) in the correct timing. Some of these contracts state that we need to notify new tariffs at least 30 days in advance. Therefore we have chosen to create a long list with many common tariffs and communicate these in advance to all our partners. These tariffs will never change, we will only add new tariffs in due course.

By using any of the predefined tariffs, you can change the tariff on the charge point without having to adhere to this 30 day notification period.

The tariff list contains over 700 of the most used tariffs. Please check if any tariff is very close to the tariff you had in mind and choose that one.

If you however have a tariff that is needed for a tender or a specific use case, and it is used for a large portion of your charge points (over 300 EVSEs), we can create a new custom tariff.

Please be aware that we need to communicate this to our roaming partners and that a 30 day notification time does apply before you can start using it.

The tariff change happens automatically. From the moment you publish a new tariff in EVC-net, you will see that the charge point will be updated with the new tariff immediately.

However, the communication between the new tariff to other eMSPs may happen manually, via hubs or P2P connections and that may take some time to be fully processed.

The tariff change happens automatically in our systems. From the moment you publish a new tariff in EVC-net, this change will be either communicated directly via P2P connections, be updated in our system and eMSPs will pull the data on a regular basis to make sure they can show the correct prices in their apps.

For example, a charge point that had a tariff price of 0.50/ kWh and now the same charge point has a tariff price of 0.55/kWh. If the driver still sees in the app the tariff price of 0.50/kWh, who is paying the extra 0.05 kWh? Does the EV driver get invoiced the 0.55 kWh or the 0.50/ kWh? What how much does the provider will receive?

This typically depends on the technical route between Last Mile Solutions and the roaming partner and the way the eMSP handles this with their customers. If the change has happened in our system, the CDRs created for any session after the change will be calculated with the new tariff. We expect our eMSP to also pay the CDR as was calculated.

The eMSP is responsible for showing the correct price and therefore the difference will be paid by the eMSP. The end user is responsible to check the price always before charging somewhere as prices can change all the time.

However if we see that there are systemic or technical errors between us and the roaming partner, it might be that the eMSP will contest the CDR. Last Mile Solutions will credit the difference only if we see that there were technical issues that could have been prohibited.

It depends what you want to achieve with such a fee and how it can be used. Mostly you want drivers to leave the charging spot when they are full. The problem however is that there is no real standard that defines how to deal with such tariffs. Also this is hindered by the fact that most parties do not share the moment when the car is fully charged. This then results in CDRs that can not be recalculated and checked by the eMSP. Also the end user has no clue what he will pay upfront as there are many factors like smart charing, battery management etc. that are unknown to the end user that can influence the charging time. This make a tariff based on end of charge non-transparent to the end user. This is the reason why we do not want to offer such a tariff.

The best standard to use a tariff like this is to define a minute fee that will start from a certain moment after the start of the session. In this way both end user and eMSP can calculate what they are going to pay. You could state that after 360 minutes a fee of 0.05 per minute will be applied. An end-user then knows he has to come back in 6 hours if they want to avoid this fee.