Introducing support forms for Partner and end-customer questions

Getting answers to your support questions just got easier. 

Both our Partners and end-customers can now submit questions through their dedicated support forms. The forms capture the details we need upfront, which helps us give you accurate answers with less back-and-forth. 

Support forms: more accurate answers & fewer follow-ups

• The form helps us understand the question clearly from the beginning 

• We have the right details from the start, so we can begin working on your question straight away 

• Questions are routed directly to the right team 

• Structured input means more accurate answers 

• The form can also show answers to common questions as you fill it in 

How to submit a support questions

1. Partners

Submit your question via the form on our Support page under the ‘Contact Support’ section.

Our Customer Care email address remains available, however we are phasing out its use gradually. Using the form already today means that your question reaches us with all the information we need to best help you.

2. End-customers

For questions related to invoices or billing, end-customer can use the form on our website.

We will prioritise questions coming via the form over the emails invoice@lastmilesolutions.com or payments@lastmilesolutions.com. Later, we will phase out the use of these email addresses as well.

What we ask from you: start using the forms today

1. Let your colleagues and end-customers know about the new way to reach us via the forms.

2. If you mention invoice@lastmilesolutions.com or payments@lastmilesolutions.com in materials or communications aimed at your customers, please replace it with a link to the end-customer form.

If you have any questions about the new setup, you can reach out to your Partner Success Manager or send us an inquiry through the new form here.