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Need help with questions related to the platform, charging, invoices or more? Please fill out the form below. Share as many details or examples as possible, it helps our Customer Care team get back to you faster.

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To get help with your request, please follow the link below to submit a support ticket. Our team will review your message and get back to you as soon as possible.

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Status

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Subject*

Description*

Charge card ID*

EVC-net ID, internal ID (uID) or external (printed) ID

Usergroup of the Charge Card

Usergroup ID or name

Account ID*

Customer or System user account ID

Account type*

Please select the account type

Charge point ID*

Connection method*

Serial number

Firmware version

Terminal Model*

Terminal Serial Number

Topic*

Invoice

Payment

Transaction Question

Subscription / Hosting Product

Rectification Request

Customer ID*

Invoice number*

Transaction ID

Payment Method

Rectification request guidance

Need to submit a rectification request?

Use the button below to submit your rectification request to our Customer Care Team. The submission tool will guide you through the request and help ensure the necessary details are included.

Open the rectification request submission tool

App Type*

App Version

Affected System*

Date of the Incident*

Time of the Incident*

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SF Description

Provider Helpdesk

If your issue is urgent, use the phone numbers below.

EN and NL: +31103126000

DE: +4930915812300

FR: +33170484600

PL: +48122529100

Incidents can also be reported outside office hours. Calls will be redirected to the 24/7 helpdesk service partner.

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