What is changing and why?
To better align our invoicing dates with common market practices and the schedules of other parties our partners work with, and to accelerate payment flows for all parties, we are changing our end-customer invoicing and self-billing dates.
With the new schedule:
- Charge Station Owners (CSOs) and employees will be invoiced and paid out 5 days earlier.
- As end-customers will be invoiced earlier, they pay sooner after their charging sessions
- Additionally, end-customers will receive 2 invoices a month if their transactions in the previous month exceeded EUR 100.
Self-bills to CSOs & employees
| Schedule now | New schedule |
| Created on the 15th of the following month. | Created on the 10th of the following month. |
End-customer invoices
| Schedule now | New schedule |
| One invoice on the 15th of the following month. Direct debit processed on the 22nd of the month. | Available and reported transactions from days 1–14: billed on the 17th of the same month, but only if the end-customer’s transactions in the previous month exceeded EUR 100. Direct debit processed on the 24th of the month. Available and reported remaining transactions of the month: billed on the 3rd of the following month. This also includes the monthly subscription costs. Direct debit processed on the 10th of the following month. |
Note: charging sessions can only be invoiced with this schedule when they have been reported to and validated by Last Mile Solutions by the time an invoice is generated. It could be the case that charging sessions are invoiced later if Last Mile Solutions has not received and validated the transactions.
When does the change happen? The new schedule applies from August 2026. With the new schedule:
- Self-bills for August transactions will be sent on the 10th of September.
- End-customer invoices for transactions between 1-14 of August will be billed on the 17th of August 2026, if the end-customer’s transactions for the full July exceed EUR 100.
It’s good to note that in August 2026, end-customers will receive an invoice on the 15th of August for the July transactions. They will also receive an invoice for days 1–14 of August on 17th August, if their transactions for July 2026 exceed EUR 100.
Will all end-customers always receive two invoices per month? Not necessarily. End-customers with lower transaction volumes will continue to receive just one invoice per month, but customers who have high transaction amounts will receive 2 invoices.
In practice, end-customers will only receive an invoice on the 17th, if their transactions from the previous month exceed EUR 100. That invoice on the 17th will cover transactions of days 1–14 of the current month.
If their previous month transactions don’t exceed EUR 100, all the transactions will simply be included in the invoice issued on the 3rd of the next month.
When will CSOs or employees receive self-bills? On day 10 of each month for the previous months’ transactions, instead of day 15. This means they are paid out 5 days earlier than currently.
Will the change happen for all end-customers at the same time? Yes. All our CSOs, employees, and end-customers will switch to the new schedule at the same time in August 2026.
Do our payment terms or conditions change? No. Only the invoice send-out dates change.
Do we need to update our systems or e-invoicing flows? No action is required on your side.
Does this affect CDR validation or the dispute process? No. CDR validation and disputes continue as today.
Does the invoice layout change for drivers? No. The layout format stays the same. The correct period to which the invoice applies to will change on the invoice. Additionally, we will add a note on the July and August invoices to inform end-customers of the new schedule.
When will CPOs and eMSP receive invoices? This will remain the same, so you will still receive your invoice on the 25th of the month.
Do payment terms change for drivers? No, these stay the same.
Where can we get help or ask additional questions? Please contact your Partner Success Manager or our Customer Care team at support@lastmilesolutions.com.