What is changing and why?
To better align our invoicing dates with common market practices and the schedules of other parties our partners work with, and to accelerate payment flows for all parties, we are changing our end-customer invoicing and self-billing dates.
With the new schedule:
- Reimbursements and self-bills will be created and paid out 5 days earlier.
- As end-customers will be invoiced earlier, they pay sooner after their charging sessions
- Additionally, end-customers will receive 2 invoices a month if their total invoiced amount in the previous month exceeded the equivalent of EUR 100 (incl. VAT).
Self-bills and reimbursements
| Schedule now | New schedule |
| Created on the 15th of the following month. | Created on the 10th of the following month. |
End-customer invoices
| Schedule now | New schedule |
| One invoice on the 15th of the following month. Direct debit processed on the 22nd of the month. | Available and reported transactions from days 1–14: billed on the 17th of the same month, but only if the end-customer’s total invoiced amount in the previous month exceeded the equivalent of EUR 100. Direct debit processed on the 24th of the month. Available and reported remaining transactions of the month: billed on the 3rd of the following month. This also includes the monthly subscription costs. Direct debit processed on the 10th of the following month. |
Note: charging sessions can only be invoiced with this schedule when they have been reported to and validated by Last Mile Solutions by the time an invoice is generated. It could be the case that charging sessions are invoiced later if Last Mile Solutions has not received and validated the transactions.
When does the change happen? The new schedule applies from September 2026. With the new schedule:
- 15th of August: invoice for full July transactions, as according to the previous schedule. Direct debit is processed on the 22nd of August.
- 3rd of September: invoice for the full August transactions and the monthly subscription fee. Direct debit is processed on the 10th of September.
- 10th of September: self-bills and reimbursements sent out for August transactions.
- 17th of September: invoice for the transactions between the 1st –14th of September if total invoiced amount in August exceeded the equivalent of EUR 100 (incl. VAT). Direct debit is processed on the 24th of September.
- 3rd of October: invoice for the remaining unbilled September transactions (transactions between the 15th –30th of September or the full month of September) and the monthly subscription fee will be sent out. Direct debit is processed on the 10th of October.
Will all end-customers always receive two invoices per month? Not necessarily. End-customers with lower transaction volumes will continue to receive just one invoice per month, but customers who have high transaction amounts will receive 2 invoices. In practice, end-customers will only receive an invoice on the 17th, if their total invoice amount from the previous month exceeded the equivalent of EUR 100. That invoice on the 17th will cover transactions of days 1–14 of the current month. If their previous month invoice doesn’t exceed EUR 100, all the transactions will simply be included in the invoice issued on the 3rd of the next month.
What does the EUR 100 threshold include? The EUR 100 (or the equivalent currency) threshold is the total invoice amount, including VAT. This means all charging sessions including home charging, 3rd party charging (roaming), and the monthly subscription fee are included in the threshold. If a customer charges for EUR 90 and the monthly subscription fee is EUR 15 totalling to EUR 105, they meet the threshold. They will then receive two invoices for the next month’s transactions.
Will the change happen for all end-customers at the same time? Yes. All CSOs, employees, and end-customers will switch to the new schedule at the same time in September 2026.
Do our payment terms or conditions change? No. Only the invoice send-out dates change. The invoice due dates will shift accordingly but customers do not need to pay invoice quicker than before. Direct debit dates will also change, but the number of days between the invoice and the direct debit remains the same as before.
Until when can corrections be processed with the new schedule? With the new invoicing schedule, the cut-off dates are as follows:
- For the invoice issued on the 3rd of the following month: corrections must be submitted by the 15th of the current month.
- For the invoice issued on the 17th of the month: corrections must be submitted by the 1st of that month.
How are different currencies considered? The thresholds for different currencies are:
- EUR 100
- CHF 90
- CZK 2500
- GBP 85
- HUF 35.000
- NOK 1100
- PLN 450
- RON 500
- SEK 1100
- USD 110
The monthly threshold is separate for each currency. For example, if a customer charges for EUR 70 and for GBP 50 within a month, the individual currency thresholds are not met.
Example 1.
A driver charged GBP 70 and EUR 50 in September. The thresholds are separate for both currencies, and they do not meet the threshold for either. Therefore, they will only receive one invoice for transactions taking place in October, which will be invoiced on the 3rd of November or processed as a direct debit on the 10th of November.
Example 2.
A driver charged SEK 1,500 and EUR 50 in September. They meet the threshold of SEK 1100, but not the threshold of EUR 100.
Their October transactions taking place in SEK will be split into two invoicing round:
- Transactions in SEK between the 1st and 14th of October, will be invoiced on the 17th of October. If they have direct debit, this is processed on the 24th of October.
- Transactions in SEK between 15th and 31st of October will be invoiced on the 3rd of November. If they have direct debit, this is processed on the 10th of November.
October transactions taking place in EUR will only be billed once, on the 3rd of November.
Does the invoice layout change for drivers? No. The layout format stays the same. The correct period to which the invoice applies to will change on the invoice. Additionally, we will add a note on the July, August, and September invoices to inform end-customers of the new schedule.
When will CSOs,employees, or private users receive self-bills and reimbursements?On day 10 of each month for the previous months’ transactions, instead of day 15. This means they are paid out 5 days earlier than currently.
Does this affect CDR validation or the dispute process? No. CDR validation and disputes continue as today.
Do we need to update our systems or e-invoicing flows? No action is required on your side.
When will CPOs and eMSP receive invoices? This will remain the same, so you will still receive your invoice on the 25th of the month.
Where can we get help or ask additional questions? Please contact your Partner Success Manager or our Customer Care team at support@lastmilesolutions.com.
You can also see the end-customer specific FAQ on our website here.