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Please keep in mind only in case of a Rectification request for VAT & Address details, invoices will be settled internallt. All other generated invoices are expected to be paid at all times. Invoices that were sent to an incorrect customer or with an incorrect tariff, can not be settled internally.This also applies to invoices generated due to an incorrect receiver charge transations that incorrectly received money and is now asked to pay it back.
Please note that rectification requests for transactions older than 12 months are not accepted. This policy ensures administrative consistency and closure, and applies regardless of the reason or type of error. We expect all partners to regularly monitor their invoicing and configurations; if discrepancies are not identified and reported within one year, we consider the data to be final. We therefore strongly recommend implementing internal checks to avoid missed corrections, as exceptions to this rule are not made.
Files should be submitted before the first day of the month. Files received after the first day of the month are not guaranteed to be processed in time for the upcoming invoice. Please note that marking your email as “urgent” will not expedite the processing.
Pricing*:
| Invoice Adjustment Type | Description | Unit | Price (Ex. VAT Impact) | Template | Send Request To |
|---|---|---|---|---|---|
| Changes in Client Name | Name on invoice has to be adjusted (client ID is correct) | Retrospective Invoice Adjustments for one specific end customer (count as one unit) | EUR 75,00 | Rectification request form – VAT & Address details View here | Support |
| Changes in Address Details | Client address details has to be adjusted | Retrospective Invoice Adjustments for one specific end customer (count as one unit) | EUR 75,00 | Rectification request form – VAT & Address details View here | Support |
| Changes in VAT-Number | VAT-number has to be adjusted (or added) | Retrospective Invoice Adjustments for one specific end customer (count as one unit) | EUR 75,00 | Rectification request form – VAT & Address details View here | Support |
| Changes in Client ID | Transactions have to converted to another Client ID | Retrospective Invoice Adjustments for one specific end customer (count as one unit) | EUR 75,00 | Rectification request form – Client ID & Tariff View here | Support |
| Changes in Charging Session Prices | Charging session prices have to be adjusted | Retrospective Invoice Adjustments for one specific request form | EUR 75,00 | Rectification request form – Client ID & Tariff View here | Support |
| Changes in Charging Session Location** | Charging session prices have to be adjusted | Retrospective Invoice Adjustments for one specific case | EUR 75,00 | Support |
** In case of a third party CPO no Terms and Conditions apply