Rectification Request Client ID & Tariff – Guided Submission Tool Table of Contents Step 1 of 2 50% This assistant is designed to guide you through the process of preparing your rectification request. If you prefer to skip the assistant, you may click “Next” to proceed without guidance. Please note that if you choose to skip, no prefilled table will be shown on the next page. If you do use the assistant, a reference table will be shown on the next page based on your selected answers. This table cannot be edited, but it provides a helpful overview to support your submission. Below the table, you will find input fields where the same questions are repeated. Please make sure to enter the correct values there and replace any placeholders shown in the table. This assistant is intended as a practical tool to help you prepare your request. No rights can be derived from this process. If you have any additional questions, feel free to contact Support directly. What brought you to this page? My customer received an invoice to pay which they should not have received at all My customer did not receive any reimbursement My customer received reimbursement using the incorrect tariff My customer has received an invoice with incorrect name and address details My customer received an invoice with transactions linked to the wrong country Are you the CPO of the concerning charge point? Yes No Since you are not the CPO of the charge point in question, we kindly ask you to contact Support directly. Please include the following information in your message: Charge point ID Invoice number Our team will then coordinate with the responsible CPO to resolve the issue. The affected transactions will then be credited and reprocessed using the correct location data. No fees will be charged for this correction. We apologise for the inconvenience and appreciate your understanding. Is the correct location currently attached to the charge point? Yes No This rectification request will follows a slightly different approach than usual. Please send the following details to Support: Charge point ID Correct address Start date of the first incorrect transaction Date of adjustment Please note that this request is still subject to the same terms and conditions as standard rectification requests. You can review them here. In this case, please make sure to first update the address linked to the charge point. Once the address is corrected, the rectification request will follow a slightly different process than usual. After updating the address, please email the following information to Support: Charge point ID Correct address Start date of the first incorrect transaction Today’s date Please note that this request is still subject to the same terms and conditions as standard rectification requests. You can review them here. Does the invoice concern a subscription fee, transactions, or both? A subscription fee Transactions Both In that case, we kindly ask you to visit this page and follow the process described there. Is the customer ID on the invoice the same as the one where the correct name and address are configured? Yes No In that case, we kindly ask you to visit this page and follow the procedure outlined there. You can find the location of the customer ID on the invoice shown below: In that case, we kindly ask you to start over and select a different option, as this procedure does not apply to changes related to name, address, or contact details. Unfortunately, we are currently unable to process rectification requests related to subscription fees. A long-term solution is being explored, but for now, we kindly ask providers to handle these matters directly with the end users. We understand this may cause inconvenience and sincerely apologise for the current limitations. Thank you for your understanding and cooperation. What type of account received the invoice? Private User Employee Company Does the charge card that was used, belong to the customer? Yes, but the charge was supposed to be for free No To see which card was used, check the appendix of the invoice as shown below: Is the customer attached to any charge group with an A0 tariff? Yes No To verify whether the customer is attached to any charge group, go to the Attachments tab in the customer configuration. Under Attached charge groups, you will see any linked charge groups listed: ⚙️ Before submitting your request, please update the configuration. Please attach the customer to the charge group and/or change the tariff to an A0 tariff without costs. A detailed explanation on how to set up the tariffs can be found here. ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGECARD EXTERNALID('s)] or [STARTDATE OF FIRST FREE TRANSACTION]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 1Do you know the date when the tariff was adjusted? Yes No ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGECARD EXTERNALID('s)] or [DATE OF ADJUSTMENT]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 2Were there any transactions on the same charge point on the latest invoice that were priced at €0,00/kWh? At least one None Please refer to the example below to help determine the start date of the first correctly billed transaction: ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGECARD EXTERNALID('s)] or [TODAY]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 3 ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGECARD EXTERNALId('s)] or [TODAY]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 4Is the charge card still attached to the incorrect customer? Yes No For a detailed explanation of the configuration, please refer to the information provided here. ⚙️ Before submitting your request, please update the configuration. Please ensure the charge card is attached to the correct customer. A detailed explanation of the configuration can be found here. ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CUSTOMER ID] or [TODAY]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 5Do you know the date when the configuration was adjusted? Yes No ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CUSTOMER ID] or [DATE OF ADJUSTMENT]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 6After reviewing the latest invoices of the correct customer, which of the following applies? The correct customer does not have an invoice yet The correct customer received an invoice and I found the start date of the first transaction (from the concerning charge card) Please refer to the example below to help determine the start date of the first correctly billed transaction: ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CUSTOMER ID] or [TODAY]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 7 ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CUSTOMER ID] or [STARTDATE OF THE FIRST CORRECT TRANSACTION]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 8Was the Company account supposed to pay for the transaction? Yes No Is the Company account currently configured as the payer charge transactions? Yes No For a detailed explanation of the configuration, please refer to the information provided here. ⚙️ Before submitting your request, please update the configuration. Please attach the Company account to the charge card as payer of charge transactions. A detailed explanation of the configuration can be found here. ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CUSTOMER ID OF COMPANY ACCOUNT] or [TODAY]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 9Do you know the date when the configuration was adjusted? Yes No ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CUSTOMER ID OF COMPANY ACCOUNT] or [DATE OF ADJUSTMENT]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 10After reviewing the latest invoices of the correct customer, which of the following applies? The correct customer does not have an invoice yet The correct customer received an invoice and I found the start date of the first transaction (from the concerning charge card) To verify whether the customer is attached to any charge group, go to the Attachments tab in the customer configuration. Under Attached charge groups, you will see any linked charge groups listed: ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CUSTOMER ID OF COMPANY ACCOUNT] or [TODAY]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 11 ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CUSTOMER ID OF COMPANY ACCOUNT] or [STARTDATE OF THE FIRST CORRECT TRANSACTION]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 12Is the Employee attached to any charge group with an A0 tariff? Yes No To verify whether the Employee is attached to any charge group, go to the Attachments tab in the customer configuration. Under Attached charge groups, you will see any linked charge groups listed: ⚙️ Before submitting your request, please update the configuration. Please attach the Employee to the charge group and/or change the tariff to an A0 tariff without costs. A detailed explanation on how to set up the tariffs can be found here. ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [TODAY]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 13Do you know the date when the tariff was adjusted? Yes No ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [DATE OF ADJUSTMENT]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 14Were there any transactions on the same charge point on the latest invoice that were priced at €0,00/kWh? At least one None Please refer to the example below to help determine the start date of the first correctly billed transaction: ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [STARTDATE OF FIRST CORRECT TRANSACTION]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 15 ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [TODAY]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 16Does the charge card that was used, belong to the Company? Yes, but the charge was supposed to be for free No To see which card was used, check the appendix of the invoice as shown below: Is the Company attached to any charge group with an A0 tariff? Yes No To verify whether the company is attached to any charge group, go to the Attachments tab in the company configuration. Under Attached charge groups, you will see any linked charge groups listed: Do you know the date when the tariff was adjusted? Yes No ⚙️ Before submitting your request, please update the configuration. Please attach the Company to the charge group and/or change the tariff to an A0 tariff without costs. A detailed explanation on how to set up the tariffs can be found here. ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [TODAY]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 17 ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [DATE OF ADJUSTMENT]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 18Were there any transactions on the same charge point on the latest invoice that were priced at €0,00/kWh? At least one None Please refer to the example below to help determine the start date of the first correctly billed transaction: ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [STARTDATE OF FIRST FREE TRANSACTION]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 19 ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [TODAY]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 20Is the charge card still attached to the incorrect customer? Yes No For a detailed explanation of the configuration, please refer to the information provided here. ⚙️ Before submitting your request, please update the configuration. Please attach the Company account to the charge card as payer charge transactions. A detailed explanation of the configuration can be found here. ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [CUSTOMER ID]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 21Do you know the date when the configuration was adjusted? Yes No ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [DATE OF ADJUSTMENT]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 22After reviewing the latest invoices of the correct customer, which of the following applies? The correct customer does not have an invoice yet The correct customer received an invoice and I found the start date of the first transaction (from the concerning charge card) Please refer to the example below to help determine the start date of the first correctly billed transaction: ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [TODAY]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 23 ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [STARTDATE OF THE FIRST CORRECT TRANSACTION]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 24What type of account should have received reimbursement? Private User Employee Company Is the customer account currently configured as the receiver charge transactions? Yes No For a detailed explanation of the configuration, please refer to the information provided here. ⚙️ Before submitting your request, please update the configuration. Please attach the customer to the charge point as receiver charge transactions. A detailed explanation on the configurations can be found here. ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE POINT ID(s)] or [TODAY]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 25Is there currently a free tariff configured as the general tariff? Yes No For a detailed explanation of the configuration, please refer to the information provided here. ⚙️ Before submitting your request, please update the configuration. Please update the tariff. Please keep in mind the receiving customer should then be exempted with a free tariff. A detailed explanation on how to set up the tariffs can be found here. ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE POINT ID(s)] or [TARIFF NAME]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 26Is the same customer also attached to the used charge card as the payer charge transactions? Yes No To see which card was used, check the appendix of the invoice as shown below: ⚙️ Before submitting your request, please update the configuration. Please ensure the charge card is attached to the correct customer. A detailed explanation of the configuration can be found here. ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [CUSTOMER ID]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 27After reviewing the latest invoices of the correct customer, which of the following applies? The correct customer does not have an invoice yet The correct customer received an invoice and I found the start date of the first transaction (from the concerning charge card) Please refer to the example below to help determine the start date of the first correctly billed transaction: ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [TODAY]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 28 ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [STARTDATE OF THE FIRST CORRECT TRANSACTION]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 29Is the Employee currently configured as the receiver charge transactions? Yes No For a detailed explanation of the configuration, please refer to the information provided here. ⚙️ Before submitting your request, please update the configuration. Please attach the Employee to the charge point as receiver charge transactions. A detailed explanation on the configurations can be found here. ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE POINT ID(s)] or [CUSTOMER ID]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 30Is there currently a free tariff configured as the general tariff? Yes No For a detailed explanation of the configuration, please refer to the information provided here. ⚙️ Before submitting your request, please update the configuration. Please update the tariff. Please keep in mind the receiving customer should then be exempted with a free tariff. A detailed explanation on how to set up the tariffs can be found here. ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE POINT ID(s)] or [TARIFF NAME]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 31Is the Company attached to the used charge card as the payer charge transactions? Yes No To see which card was used, check the appendix of the invoice as shown below: ⚙️ Before submitting your request, please update the configuration. Please attach the Company to the charge card as payer charge transactions. A detailed explanation on the configurations can be found here. ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [CUSTOMER ID OF COMPANY ACCOUNT]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 32After reviewing the latest invoices of the Company, which of the following applies? The Company does not have an invoice yet The Company received an invoice and I found the start date of the first correct transaction (from the concerning charge card) Please refer to the example below to help determine the start date of the first correctly billed transaction: Which of the following applies? The transactions that were not reimbursed, show up in the Company account dashboard The transactions that were not reimbursed, do not show up in the Company account dashboard The Employee account received an invoice to pay for third party charges ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [CUSTOMER ID OF COMPANY ACCOUNT]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 33 ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [CUSTOMER ID OF COMPANY ACCOUNT]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 52Does the invoice contain the transactions that were not reimbursed but with a €0,00/kWh tariff? Yes No ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [CUSTOMER ID OF COMPANY ACCOUNT]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 34 ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [CUSTOMER ID OF COMPANY ACCOUNT]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 53Is the Company currently configured as the receiver charge transactions? Yes No For a detailed explanation of the configuration, please refer to the information provided here. ⚙️ Before submitting your request, please update the configuration. Please attach the Company to the charge point as receiver charge transactions. A detailed explanation on the configurations can be found here. ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE POINT ID(s)] or [CUSTOMER ID]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 35Is there currently a free tariff configured as the general tariff? Yes No For a detailed explanation of the configuration, please refer to the information provided here. ⚙️ Before submitting your request, please update the configuration. Please update the tariff. Please keep in mind the receiving customer should then be exempted with a free tariff. A detailed explanation on how to set up the tariffs can be found here. ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE POINT ID(s)] or [TARIFF NAME]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 36Is the same Company also attached to the used charge card as the payer charge transactions? Yes No To see which card was used, check the appendix of the invoice as shown below: ⚙️ Before submitting your request, please update the configuration. Please ensure the charge card is attached to the correct customer. A detailed explanation of the configuration can be found here. ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [CUSTOMER ID]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 37After reviewing the latest invoices of the correct customer, which of the following applies? The correct customer does not have an invoice yet The correct customer received an invoice and I found the start date of the first transaction (from the concerning charge card) Please refer to the example below to help determine the start date of the first correctly billed transaction: ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [CUSTOMER ID]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 38 ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [CUSTOMER ID]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 39Was the customer reimbursed using the current general tariff? Yes, but there was supposed to be an exception No For a detailed explanation of the configuration, please refer to the information provided here. Is the exception currently configured in the platform? Yes No For a detailed explanation of the configuration, please refer to the information provided here. ⚙️ Before submitting your request, please update the configuration. Please attach the intended customer to the charge group and/or update the tariff to the desired setting. A detailed explanation on how to set up the tariffs can be found here. ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [TARIFF NAME]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 40Do you know the date when the tariff was adjusted? Yes No ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [TARIFF NAME]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 41Were there any transactions with this charge card on the same charge point on the latest invoice, that were priced at intended tariff? At least one None Please refer to the example below to help determine the start date of the first correctly billed transaction: ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)] or [CHARGE POINT ID(s)]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 42 ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 43Was the customer supposed to be reimbursed for the current general tariff? Yes No Do you know the date when the tariff was adjusted? Yes No ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE POINT ID(s)]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 44Were there any transactions with this charge card on the same charge point on the latest invoice that were priced at the current general tariff? At least one None Please refer to the example below to help determine the start date of the first correctly billed transaction: ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE POINT ID(s)]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 45 ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE POINT ID(s)]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 46 Was there supposed to be a specific tariff applied? Yes No ⚙️ Before submitting your request, please update the configuration. Please update the general tariff of the charge point. A detailed explanation on the configurations can be found here. ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE POINT ID(s)]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 47Is this specific tariff currently configured? Yes No For a detailed explanation of the configuration, please refer to the information provided here. ⚙️ Before submitting your request, please update the configuration. Please attach the intended customer to the charge group and/or update the tariff to the desired setting. A detailed explanation on the configurations can be found here. ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 48Do you know the date when the tariff was updated? Yes No ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 49Were there any transactions with this charge card on the same charge point on the latest invoice that were priced at intended tariff? At least one None Please refer to the example below to help determine the start date of the first correctly billed transaction: ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [TARIFF NAME]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 50 ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [TARIFF NAME]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 51 Please answer the questions listed below. If you have chosen to skip the assistant, please note that no prefilled table will be shown and no further guidance will be available. If the field for asset ID(s) is too limited, feel free to use the comment section or upload a separate file containing the full list. In that case, please indicate this clearly in the asset ID field (e.g. “see comments” or “file uploaded”). 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGECARD EXTERNALID('s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At the attached customers within a charge group Which field was configured incorrectly? The tariff* of one (or multiple) excluded charge card(s) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] & [CHARGEPOINTID(s)] Please provide the Client ID or the applicable tariff Without Costs/Free/A0 What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [STARTDATE OF FIRST FREE TRANSACTION] Resolution ID 1 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGECARD EXTERNALID('s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At the attached customers within a charge group Which field was configured incorrectly? The tariff* of one (or multiple) excluded charge card(s) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] & [CHARGEPOINTID(s)] Please provide the Client ID or the applicable tariff Without Costs/Free/A0 What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [DATE OF ADJUSTMENT] Resolution ID 2 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGECARD EXTERNALID('s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At the attached customers within a charge group Which field was configured incorrectly? The tariff* of one (or multiple) excluded charge card(s) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] & [CHARGEPOINTID(s)] Please provide the Client ID or the applicable tariff Without Costs/Free/A0 What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 3 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGECARD EXTERNALID('s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At the attached customers within a charge group Which field was configured incorrectly? The tariff* of one (or multiple) excluded charge card(s) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] & [CHARGEPOINTID(s)] Please provide the Client ID or the applicable tariff Without Costs/Free/A0 What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 4 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CUSTOMER ID('s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 5 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CUSTOMER ID]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [DATE OF ADJUSTMENT] Resolution ID 6 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CUSTOMER ID]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 7 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CUSTOMER ID]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [STARTDATE OF THE FIRST CORRECT TRANSACTION] Resolution ID 8 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CUSTOMER ID OF COMPANY ACCOUNT]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID OF COMPANY ACCOUNT] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 9 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CUSTOMER ID OF COMPANY ACCOUNT]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID OF COMPANY ACCOUNT] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [DATE OF ADJUSTMENT] Resolution ID 10 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CUSTOMER ID OF COMPANY ACCOUNT]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID OF COMPANY ACCOUNT] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 11 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CUSTOMER ID OF COMPANY ACCOUNT]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID OF COMPANY ACCOUNT] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [STARTDATE OF THE FIRST CORRECT TRANSACTION] Resolution ID 12 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At the attached customers within a charge group Which field was configured incorrectly? The tariff* of one (or multiple) excluded charge card(s) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] & [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff Without Costs/Free/A0 What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 13 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At the attached customers within a charge group Which field was configured incorrectly? The tariff* of one (or multiple) excluded charge card(s) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] & [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff Without Costs/Free/A0 What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [DATE OF ADJUSTMENT] Resolution ID 14 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At the attached customers within a charge group Which field was configured incorrectly? The tariff* of one (or multiple) excluded charge card(s) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] & [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff Without Costs/Free/A0 What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [STARTDATE OF FIRST CORRECT TRANSACTION] Resolution ID 15 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At the attached customers within a charge group Which field was configured incorrectly? The tariff* of one (or multiple) excluded charge card(s) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(‘s)] & [CHARGE POINT ID(‘s)] Please provide the Client ID or the applicable tariff Without Costs/Free/A0 What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 16 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At the attached customers within a charge group Which field was configured incorrectly? The tariff* of one (or multiple) excluded charge card(s) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(‘s)] & [CHARGE POINT ID(‘s)] Please provide the Client ID or the applicable tariff Without Costs/Free/A0 What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 17 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At the attached customers within a charge group Which field was configured incorrectly? The tariff* of one (or multiple) excluded charge card(s) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] & [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff Without Costs/Free/A0 What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [DATE OF ADJUSTMENT] Resolution ID 18 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At the attached customers within a charge group Which field was configured incorrectly? The tariff* of one (or multiple) excluded charge card(s) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] & [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff Without Costs / Free / A0 What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [STARTDATE OF FIRST FREE TRANSACTION] Resolution ID 19 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At the attached customers within a charge group Which field was configured incorrectly? The tariff* of one (or multiple) excluded charge card(s) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] & [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff Without Costs / Free / A0 What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 20 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 21 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [DATE OF ADJUSTMENT] Resolution ID 22 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 23 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [STARTDATE OF THE FIRST CORRECT TRANSACTION] Resolution ID 24 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE POINT ID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge point(s) Which field was configured incorrectly? The receiver charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 25 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE POINT ID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge point(s) Which field was configured incorrectly? The tariff* (only 1 tariffname per request) Please state the relevant asset ID(s) [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff [TARIFF NAME] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 26 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 27 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 28 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [STARTDATE OF THE FIRST CORRECT TRANSACTION] Resolution ID 29 ⚙️ Before submitting your request, please update the configuration. Please attach the Employee to the charge point as receiver charge transactions. A detailed explanation on the configurations can be found here. ✅ We now understand what type of rectification you want to request. On the next page, you will see a table showing which information is required to process your request. Please carefully read this table and fill in the required values in the fields shown below it. The values shown in brackets (like [CHARGE POINT ID(s)] or [CUSTOMER ID]) are placeholders. You must replace them with the actual information for your case. ⚠️ Requests with incomplete or incorrect information cannot be processed. Click “Next” to continue. Resolution ID 30 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE POINT ID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge point(s) Which field was configured incorrectly? The tariff* (only 1 tariffname per request) Please state the relevant asset ID(s) [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff [TARIFF NAME] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 31 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID OF COMPANY ACCOUNT] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 32 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID OF COMPANY ACCOUNT] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 33 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The receiver charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID OF EMPLOYEE ACCOUNT] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 52 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID OF COMPANY ACCOUNT] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [STARTDATE OF THE FIRST CORRECT TRANSACTION] Resolution ID 34 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The receiver charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID OF EMPLOYEE ACCOUNT] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [STARTDATE OF THE FIRST CORRECT TRANSACTION] Resolution ID 53 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE POINT ID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge point(s) Which field was configured incorrectly? The receiver charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE POINT(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 35 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE POINT ID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge point(s) Which field was configured incorrectly? The tariff* (only 1 tariffname per request) Please state the relevant asset ID(s) [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff [TARIFF NAME] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 36 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 37 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 38 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge card(s) Which field was configured incorrectly? The payer charge transactions (only 1 customer ID per request) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] Please provide the Client ID or the applicable tariff [CUSTOMER ID] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [STARTDATE OF THE FIRST CORRECT TRANSACTION] Resolution ID 39 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)] or [TARIFF NAME]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At the attached customers within a charge group Which field was configured incorrectly? The tariff* of one (or multiple) excluded charge card(s) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s) & [CHARGE POINT ID(s)]] Please provide the Client ID or the applicable tariff [TARIFF NAME] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 40 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At the attached customers within a charge group Which field was configured incorrectly? The tariff* of one (or multiple) excluded charge card(s) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] & [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff [TARIFF NAME] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [DATE OF ADJUSTMENT] Resolution ID 41 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)] or [CHARGE POINT ID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At the attached customers within a charge group Which field was configured incorrectly? The tariff* of one (or multiple) excluded charge card(s) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] & [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff [TARIFF NAME] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [STARTDATE OF THE FIRST CORRECT TRANSACTION] Resolution ID 42 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At the attached customers within a charge group Which field was configured incorrectly? The tariff* of one (or multiple) excluded charge card(s) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] & [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff [TARIFF NAME] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE POINT ID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge point(s) Which field was configured incorrectly? The tariff* (only 1 tariffname per request) Please state the relevant asset ID(s) [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff [TARIFF NAME] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [DATE OF ADJUSTMENT] Resolution ID 44 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE POINT ID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge point(s) Which field was configured incorrectly? The tariff* (only 1 tariffname per request) Please state the relevant asset ID(s) [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff [TARIFF NAME] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [STARTDATE OF THE FIRST CORRECT TRANSACTION] Resolution ID 45 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE POINT ID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge point(s) Which field was configured incorrectly? The tariff* (only 1 tariffname per request) Please state the relevant asset ID(s) [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff [TARIFF NAME] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 46 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE POINT ID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At one (or multiple) charge point(s) Which field was configured incorrectly? The tariff* (only 1 tariffname per request) Please state the relevant asset ID(s) [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff [TARIFF NAME] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 47 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At the attached customers within a charge group Which field was configured incorrectly? The tariff* of one (or multiple) excluded charge card(s) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] & [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff [TARIFF NAME] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 48 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [CHARGE CARD EXTERNALID(s)]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At the attached customers within a charge group Which field was configured incorrectly? The tariff* of one (or multiple) excluded charge card(s) Resolution ID 49 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [TARIFF NAME]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At the attached customers within a charge group Which field was configured incorrectly? The tariff* of one (or multiple) excluded charge card(s) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] & [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff [TARIFF NAME] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [STARTDATE OF THE FIRST CORRECT TRANSACTION] Resolution ID 50 📋 Please read the table below carefully. It outlines the exact structure of the information you need to provide. Fields marked with square brackets (like [TARIFF NAME]) are placeholders — you must enter the actual values that apply to your case. You’ll find the same questions listed again underneath the table. Please enter the correct values into those fields. ⚠️ Entering the wrong details may delay or block the processing of your request. Question Answer Where was the configuration error made? At the attached customers within a charge group Which field was configured incorrectly? The tariff* of one (or multiple) excluded charge card(s) Please state the relevant asset ID(s) [CHARGE CARD EXTERNALID(s)] & [CHARGE POINT ID(s)] Please provide the Client ID or the applicable tariff [TARIFF NAME] What is the startdate of the rectification? [STARTDATE OF THE FIRST INCORRECT TRANSACTION] What is the enddate of the rectification? [TODAY] Resolution ID 51QuestionsAnswersWhere was the configuration error made?Answer 1(Required)At one (or multiple) charge point(s)At one (or multiple) charge card(s)At the attached customers within a charge groupWhich field was configured incorrectly?Answer 2(Required)The receiver charge transactions (only 1 customer ID per request)The tariff* (only 1 tariffname per request)The payer charge transactions (only 1 customer ID per request)The tariff* of one (or multiple) excluded charge card(s)*Adjusting the tariff is only possible for internal transactions. Transaction prices for transactions done by third party charge cards can, legally, not be adjusted.Please provide the relevant charge point ID(s). Click here for guidance on where to locate the charge point ID(s) within the platform. Please provide the external ID(s) of the relevant charge card(s). Click here to see where you can find the external ID(s) of the charge card(s). Please provide the charge point ID(s) associated with the charge group, as well as the external ID(s) of the excluded charge card(s). Click here for guidance on where to locate these IDs within the platform. Answer 3(Required)Please provide the applicable Tariff Name Please provide the Client ID Answer 4(Required)What is the startdate of the rectification?Startdate(Required) DD dash MM dash YYYY Please note that rectification requests for transactions older than 12 months are not accepted. What is the enddate of the rectification?Enddate(Required) DD dash MM dash YYYY Name(Required)Company Name(Required)Subject(Required)Please provide a concise and specific subject, such as "Client X case" or "Tariff update for charge point 1234". Include a clear reference that helps us identify the request quickly. There is no need to include terms like "rectification" or "correction", as these are already part of the process.Email(Required) If you do not receive a confirmation email after submission, this means that the email address provided is not registered in our system. In such cases, LMS will proceed using an email address associated with your organization that is known to us (typically a shared or general company mailbox) for further communication and case handling.CommentsFileMax. file size: 256 MB. Consent(Required) I agree to the Terms and Conditions(Required)This field is hidden when viewing the formDescriptionDear , Thank you for submitting your rectification request on behalf of . We confirm that your request has been received successfully and will be processed by our Support team. Below you will find a summary of the information you submitted: Where was the configuration error made?: → At one (or multiple) charge point(s) Which field was configured incorrectly?: → The receiver charge transactions (only 1 customer ID per request) Relevant asset ID(s): → Client ID or applicable tariff: → Start date of the rectification: → End date of the rectification: → Additional comments: → We aim to handle your request as efficiently as possible. If any clarification is needed, one of our Support agents will reach out to you. Otherwise, you will receive a confirmation once the request has been reviewed and processed. Thank you for your cooperation, and on behalf of the entire LMS Support Team, thank you for your continued partnership. Kind regards, LMS Support Team Updated on April 9, 2026 Was this article helpful? Yes No Related Articles Rectification Request Terms & Conditions How to determine the configuration error in EVC-net What happens after a rectification request? Introduction to invoice correction process How to request rectification of VAT number and/or Address Details Where to find the asset ID
