Reminder and instructions for eMSPs: approving new user registrations
We would like to remind you that starting Thursday 1 May 2025, we will be discontinuing the feature that allows end-users to be automatically validated after registration. This means that you, as an eMSP Partner, must take care of verifying the authenticity of new registrations before accounts are allowed to be activated.
Instructions and support material
- For step-by-step instructions and a guide video on how to approve new registrations on the platform, see our article “How to Approve a New Customer Account”
- For tips on how you can easily identify fraudulent registrations, read our comprehensive guide: “Detecting possible suspicious and fraudulent accounts”. It covers:
- How you can detect an account based on the information in the account
- Potential fraud indicators
- What to do when you see a suspicious or fraudulent registration, card, or account
In our next Quarterly Partner Meeting webinar, on Wednesday 14 May 2025, we will also discuss fraud in e-mobility and how to protect yourself and your customers against it. You have received a personal registration link by email on Tuesday 22 April. If you no longer have the email and want to register, please email us at marketing@lastmilesolutions.com.
We are here to support you during this transition. If you detect suspicious activity that you would like to report to Last Mile Solutions, or if you have any other questions about the topic, please contact your Customer Success Manager (CSM) or our Customer Care team at support@lastmilesolutions.com.