1. Contact Your CSM
Please reach out to your Customer Success Manager (CSM), who will initiate the process by creating a formal request.
To start, please provide:
- Charger details: manufacturer, model, and serial number
- Contact person details: someone from your team who can provide additional technical information needed for the verification process
2. Technical Verification
Once we receive the required information, we will verify whether the LMS payment terminal solution is compatible with your existing charging equipment.
As a result of this verification, we will confirm:
- Whether the payment terminal can be installed inside the existing charger, or
- Whether a pedestal will be required for installing a free‑standing payment terminal
3. Proposal Preparation
Based on the verification outcome, the LMS Sales Team will prepare a commercial offer.
4. Preparing the Payment Terminal for Installation
Once the order is confirmed:
We will contact you to gather:
- Information required to create a payment terminal account
- A graphic file with your logo (PNG) to be displayed on the terminal screen
We will also need:
- Confirmation of how the terminal will connect with the charger(s) in evc‑net (single charger or KIOSK mode)
After receiving the above:
Our team will:
- Configure the payment terminal
- Install necessary applications
- Verify communication between the terminal and the system
5. Final Installation
The final installation must be completed by an installer authorized by the charger manufacturer, following the manufacturer’s approved installation documentation.
6. After Installation
Once the terminal is physically installed and powered on:
- No additional actions are required on the terminal itself — it should work immediately
- The only remaining task is to configure the charger in the evc‑net system according to the instructions available in the Knowledge Base