Please keep in mind only in case of a Rectification request for VAT & Address details, invoices will be settled internallt. All other generated invoices are expected to be paid at all times. Invoices that were sent to an incorrect customer or with an incorrect tariff, can not be settled internally.This also applies to invoices generated due to an incorrect receiver charge transations that incorrectly received money and is now asked to pay it back.
In case of an incorrectly invoiced customer
Once the request has been processed, two new invoices will be generated. The original customer will receive an invoice containing the credit transactions that will (partially) repay* the original invoice. The new customer will receive an invoice containing the a new version of the original transactions. The new invoices will not be settled internally.
*In case of the incorrect payer charge transactions, the original payer charge transactions will receive back the incorrectly paid money. In case of the incorrect receiver charge transactions, the original receiever charge transactions will be asked to pay back the incorrectly received money.
In case of an incorrect tariff
Once the request has been processed, both the payer charge transactions and the receiver charge transactions, will receive an invoice that will charge* the difference and will pay out** the difference. The new invoices will not be settled internally.
*In case the original tariff is higher than the new tariff, the original receiver charge transactions will be asked to pay back the difference. In case the original tariff is lower than the new tariff, the original payer charge transactions will be charged the difference.
**In case the original tariff is higher than the new tariff, the original payer charge transactions will receive back the difference. In case the original tariff is lower than the new tariff, the original receiver charge transactions will receive the difference.
In case of incorrect Client Data
Once the request has been processed, the client will receive a credit note cancelling out the original invoice, and a new debit invoice with the correct details.
The credit note will be settled internally.