In EVC-net, there are three primary types of customers, each with distinct roles and purposes:
- Private User: A private user is an individual consumer who utilizes the offered e-Mobility services. This category includes private individuals who access charging services for personal use.
- Company: A company represents a business or government organization that directly provides e-Mobility services to its employees and/or visitors. This category encompasses entities that offer charging services to their own staff or guests, often within a corporate or institutional setting.
- Employee: An employee is an individual associated with a company (business or government organization) that provides e-Mobility services. The key distinction here is that an employee is essentially a private user who is affiliated with a specific company account. In other words, employees are individuals connected to a corporate or organizational customer account.
The primary difference between a private user and an employee lies in their association with a company account. An employee is essentially a private user who is linked to a specific company’s account within the system. This distinction is essential for tracking and managing charging activities and billing within the corporate or institutional context.
These customer types allow EVC-net to cater to various user profiles, from individual consumers to corporate entities and their employees, offering flexibility and customization in the provision of e-Mobility services.
Private User Functionality Overview
Within the EVC-net platform, Private Users & System Users have access to specific functionalities. To understand these functionalities better, you can toggle between the System User View and Private User View.
Attachments
- This tab provides information about the charge points, grids, charge groups, and charge cards that are attached or connected to a private user. You can attach new items to this page or do so on specific pages related to charging stations, charge groups, or charge cards.
- When items are attached to the private user, they can be found on this page. It serves as a central location for managing attachments and connections.
Payments
- In this tab, you can view invoices (debit) associated with the private user, as well as any reimbursements (credit) if applicable. The invoices are displayed by their invoice number and date, along with the invoice amount and current status.
- For more detailed information about a specific invoice, you have the option to open and access it.
Tickets
- This tab displays tickets that have been created by the private user. When a private user has a complaint or a question, they can open a ticket. The System Administrator is notified when a new ticket is created and can respond to it.
Overview
- This section provides a personal usage dashboard, offering an at-a-glance view of key information and activities related to the user’s charging and account.
Transactions
- This functionality offers an overview and reporting capabilities for transactions. Users can access detailed information about their charging sessions, allowing them to monitor their charging history and usage patterns.
Profile
- In the Profile section, users can manage their account details.
Invoices
- This section provides an overview of monthly invoices, including both credit and debit invoices. Users can review the details of these invoices, helping them track and manage their financial transactions related to the charging service.
Charge Cards
- This is where users can access and manage their charge cards if they have any associated with their end-user account.
Charge points
- Users can access detailed information about their specific charge point in this section. This functionality allows users to view their charge point details.
Company Functionality Overview
In the EVC-net platform, System Users and Company Admins have access to specific functionalities. To understand these functionalities better, you can toggle between the System User View and Company Admin View.
Dashboard
- The Dashboard tab provides a comprehensive overview of key metrics and activities. This includes information on energy usage (used and delivered per predefined time intervals and in total), the most recent customer transactions via charge cards, the most recent customer transactions on charge points, and an overview of charging stations.
This serves as the primary landing page for customers upon login.
Attachments
- In this tab, you can view and manage the attachments or connections between the company and various assets within the platform. This includes charge points, grids, charge groups, employees, and charge cards. New items can be attached either on this page or on specific pages related to charging stations, charge groups, or charge cards. All attached items associated with the company can be found on this page.
Payments
- The Payments tab provides access to invoices (debit) associated with the company, as well as any reimbursements (credit) if applicable. Invoices are displayed by their invoice number and date, along with the invoice amount and current status. Users can open specific invoices to access more detailed information.
Tickets
- This tab displays tickets that have been created by the company. When a company has a complaint or a question, they can open a ticket for assistance. The System Administrator is notified when a new ticket is created and has the option to respond to and manage these tickets.
When a Company Admin logs into the EVC-net platform, they gain access to specific functionalities tailored to their role. Here’s an overview of the functionalities available in the Company Admin View:
Overview
- The Overview section provides a Company Admin with a company usage dashboard. This dashboard offers an at-a-glance view of key information and activities related to the company’s charging and account usage.
Transactions
- The Transactions functionality offers an overview and reporting capabilities for transactions. Company Admins can access detailed information about their company’s charging sessions, enabling them to monitor and analyze transaction history and usage patterns.
Profile
- In the Profile section, Company Admins can manage their account details, including paymen
Invoices
- The Invoices section provides an overview of monthly invoices, encompassing both credit and debit invoices. Company Admins can review the details of these invoices, facilitating the tracking and management of financial transactions related to the company’s charging service.
Employees
- In the Employees section, Company Admins can manage their organization’s employees. This functionality allows for employee management within the platform.
Charge Cards
- This is where the Company Admin can access and manage charge cards if any are associated with the company’s account.
Charge points
- Company Admins can access detailed information about specific charge points and their settings. This functionality enables Company Admins to view charge point details and configure their settings as needed.
Employee Functionality Overview
In the EVC-net platform, System Users and Employees have access to specific functionalities. To understand these functionalities better, you can toggle between the System User View and Company Admin View.
Attachments
- In the Attachments tab, System users can view and manage the attachments or connections between the employee and various assets within the platform. This includes charge points, grids, charge groups, and charge cards. System users have the option to attach new items on this page or on specific pages related to charging stations, charge groups, or charge cards. All attached items associated with the user can be found on this page.
Payments
- The Payments tab provides access to invoices (debit) associated with the user, as well as any reimbursements (credit) if applicable. Invoices are displayed by their invoice number and date, along with the invoice amount and current status. Users can open specific invoices to access more detailed information.
Tickets
- This tab displays tickets that have been created by the employee. When an employee has a complaint or a question, they can open a ticket for assistance. The System Administrator is notified when a new ticket is created and has the option to respond to and manage these tickets.
In the Employee View of the EVC-net platform, employees have access to functionalities tailored to their role. Here’s an overview of the functionalities available in the Employee View:
Overview
- The Overview section provides employees with a personal usage dashboard. This dashboard offers an at-a-glance view of key information and activities related to the employee’s charging and account usage.
Transactions
- The Transactions functionality offers an overview and reporting capabilities for transactions. Employees can access detailed information about their charging sessions, enabling them to monitor their charging history and usage patterns.
Profile
- In the Profile section, employees can manage their account details.
Invoices
- The Invoices section provides an overview of monthly invoices, encompassing both credit and debit invoices. Employees can review the details of these invoices, helping them track and manage their financial transactions related to the charging service.
Charge Cards
- This is where employees can access and manage charge cards if any are associated with their end-user account.
Charge points
- Employees can access detailed information about specific charge points attached to them.