Edge Return Material Authorization

Edge Return Material Authorization procedure

If one of the following situations occur regarding one or more of your Edge devices or orders, an RMA procedure can be initiated via the form below:

Defective products within warranty

Defective products outside warranty

Wrongly ordered items

Incorrectly delivered items

The procedure

Fill in the RMA form completely, including a clear description of the problem. After sending the form, you will receive a confirmation email with your RMA number
Pack the corresponding goods securely and safely in a box and write the RMA number clearly visible on the outside of the package. If the RMA number is missing, we will not accept your package and it will be returned to the sender
Ship your items to the following address below:
Threeforce B.V. – Last Mile Solutions
attn. RMA Department
Zeemansstraat 11
3016 CN Rotterdam
The Netherlands

Important information

After receiving the package, LMS will investigate the returned goods.

If a product shows defects that are caused by incorrect use or because of exposure to circumstances for which the product is not suitable (for example, fall or moisture damage), this product will be handled as outside the warranty even though being still in warranty period.

Edge devices whose serial number is missing or illegible will not be processed.

If investigation shows that configuration was the cause of malfunction, and the Edge device does not have any defects, the return will be handled outside of warranty and an investigation fee will apply. We advise to always test if performing a factory reset solves your problem before returning your Edge device.

In case of defective products within the warranty

Your Edge device will be repaired and sent back to you free of cost.

If the Edge device cannot be repaired, you will receive a new Edge device free of cost.

The warranty period on repaired or new products will not be extended, the original warranty period of the returned products will remain in place.

In case of defective products outside the warranty

A quotation will be made if you have indicated this on the RMA form.

If you do not agree with the quotation, you can choose to have the products returned to you.

An investigation fee of €40 excluding VAT and shipping costs will be charged.

Replaced parts or products that you do not want to be returned become the property of Last Mile Solutions.

Product To Return

Product(Required)

Serial Number(Required)

Date of Purchase(Required)

Problem Description(Required)

Clearly describe the problem with the product, including reproduction steps

Additional Product

I want to return another product

Product(Required)

Serial Number(Required)

Date of Purchase(Required)

Problem Description(Required)

Clearly describe the problem with the product, including reproduction steps

Additional Product 2

I want to return another product

Product(Required)

Serial Number(Required)

Date of Purchase(Required)

Problem Description(Required)

Clearly describe the problem with the product, including reproduction steps

Additional Product 3

I want to return another product

Product(Required)

Serial Number(Required)

Date of Purchase(Required)

Problem Description(Required)

Clearly describe the problem with the product, including reproduction steps

Additional Product 4

I want to return another product

Product(Required)

Serial Number(Required)

Date of Purchase(Required)

Problem Description(Required)

Clearly describe the problem with the product, including reproduction steps

Additional Product 5

I want to return another product

Product(Required)

Serial Number(Required)

Date of Purchase(Required)

Problem Description(Required)

Clearly describe the problem with the product, including reproduction steps

Attachment

Optionally, attach screenshots, photos or other attachments that are relevant to your return.

Drop files here or

Max. file size: 20 MB.

Do you want to receive a quotation before repair outside warranty?(Required)

Yes

Contact and shipping information

Company Name(Required)

Invoice Reference

Contact Person(Required)

First Name Last Name

Email(Required)

Phone(Required)

Address(Required)

Street Address City ZIP / Postal Code Country