In this article you will learn how to replace a defective payment terminal with one of your existing charging points.
What do you need to get started?
- System User account in EVC-net
- A charge point already setup and fully configured at EVC-net with a payment terminal linked to it
- A new Payter Apollo payment terminal to replace the defective unit
- Serial Number of the Payter Apollo terminal that will replace the defective unit
- Internet connection at the Payment Terminal
Step 1: Activate the replacement Payment Terminal and update the Charge Point configurations in EVC-net
To perform these steps, please refer to the article “How to activate and connect a Payter payment terminal to a Charge Point”, using the serial number of the replacement payment terminal as if you were installing a new payment terminal.
Step 2: Deactivate the defective terminal with Payter
The monthly fees for the replaced terminal will continue to be charged by Last Mile Solutions unless the terminal is de-activated. To deactivate a terminal, you will need to send an email to support@lastmilesolutions.com.
In this request, you must inform the serial number of the devices to be deactivated at Payter.
Once you have sent a cancellation request, it will be processed within 10 working days. You will receive a confirmation from us after the deactivation was successful. Following the confirmation, the terminals will be canceled immediately.
Important: The payment terminal activation contract has a minimum duration of 12 months. In the event of termination for one or more unit(s) within the initial 12-month period, a settlement will be calculated for the remaining months.
The RMA process to repair the defective payment terminal needs to be managed by you directly with Payter or with the Charge Point Manufacturer if applicable.