How to Approve a New Customer Account

To mitigate fraudulent activities and financial risks for you as a provider and for Last Mile Solutions, we have implemented a preventative measure to discontinue the feature that allows end users to be automatically validated after registration. In this article, you will learn how the process of approving or disapproving new accounts works.

We are continuously working on improving the customer validation process, with high priority. Please stay tuned for improvements and new features to follow.

Approving / Rejecting a New Customer

1. Log in to EVC-net  

2. Click the 🔔 Bell notification on the top navigation bar  

3. Click on the account ID to validate the information.  
   • Find the “How to spot a fraudulent account” cheat sheet here

4. When the account seems valid:
   • Click “activate”  on the top of the page

5. When the account seems fraudulent:
   • Reach out to the new account and ask them to update their data
   • If you receive no response, or are sure the account is fraudulent, click “deactivate” and select in the dropdown menu “fraud” as the reason.  
   • Send an email to fraud@lastmilesolutions.com with the account details. Our Fraud Team will further investigate.

Our Customer Profile team is planning to change the way of working of the customer page in the near future to allow customer being deactivated for fraud without first activating the account. If you activate the customer for a moment, they will receive the account activation email.